Terms and Conditions

1. Company information

“TOP PARKING” S.R.L.
IDNO: 1018600003667
Registered address: MD-3715, Strășeni District, Cojușna, 18 Vișinilor Street
Office address: 90 București Street, Chișinău
Parking address: 78, 31 August 1989 Street, Chișinău
Telephone: +373 60 150 505
Email: topparking.md@gmail.com

2. Purpose of the website

The website provides information about parking services, subscriptions, long-term parking, and automated parking systems offered by the company.

Through the website, users may request a consultation, a reservation, or a personalised commercial offer.

3. Nature of the published information

Information about services, systems, rates, and availability is provided for general information purposes. Exact conditions are confirmed by a company representative before a reservation, purchase, or contract.

The company may amend the rates and services presented on the website. The final conditions are those stated in the accepted offer, invoice, parking regulations, or contract.

4. Enquiries and reservations

An enquiry may be submitted through a form, by telephone, or by email. To provide a service, we may require information about the customer, vehicle, parking period, and requested service.

Submitting a form does not guarantee the availability of a parking space and does not constitute confirmation of a reservation. A reservation is valid only after express confirmation by the company.

5. Use of the parking facility

The customer must:

• comply with signs, road markings, and staff instructions;
• use access systems, payment terminals, and mechanisms correctly;
• park the vehicle only in the designated space;
• turn off the engine and secure the vehicle before leaving it;
• not leave people or animals inside the vehicle while the automated system is operating;
• not bring dangerous, flammable, or prohibited items onto the premises;
• immediately report any malfunction or incident;
• pay in full for all services used.

6. Property left in the vehicle

The customer is responsible for personal items left in the vehicle. Documents, cash, equipment, and other valuables should not be left visible inside the vehicle.

7. Rates and payment

Applicable rates are displayed at the parking facility, on the website, or communicated before the service begins. The final price may depend on the parking duration, subscription type, and additional services.

Payment may be made using the methods provided by the company, including the automated terminal. The customer must verify the amount before confirming payment and retain the payment receipt.

8. Subscriptions and long-term parking

The validity period, access hours, rate, and other subscription conditions are confirmed when the subscription is purchased.

Long-term parking is provided subject to availability. Any extension must be communicated to and accepted by the company. Exceeding the confirmed period may result in additional charges.

9. Automated parking systems

The design, supply, installation, and maintenance of automated parking systems are governed by an individual offer and contract.

The customer must provide accurate information about the site, construction, vehicles, and technical requirements. Completion times may depend on equipment availability, technical conditions, and required authorisations.

10. Warranty and maintenance

Warranty and maintenance conditions are specified in the equipment documentation or contract. The warranty may not cover improper use, unauthorised intervention, accidents, or failure to follow technical instructions.

11. Video surveillance and security

The parking facility may use video surveillance and access-control systems to protect individuals, vehicles, and property. These measures reduce risks but cannot guarantee the complete prevention of every incident.

12. Limitation of liability

To the extent permitted by law, the company is not liable for damage caused by failure to follow instructions, inaccurate information provided by the customer, defects in the customer’s vehicle, or events outside the company’s reasonable control.

Any incident must be reported immediately to company staff so that it can be recorded and investigated.

13. Intellectual property

The text, photographs, graphics, and other website materials are protected by applicable law. Copying or using them commercially without the rights holder’s permission is prohibited.

14. Personal data and cookies

The processing of personal data is described in our Privacy Policy. The use of cookies is described in our Cookie Policy.

15. Governing law

These Terms are governed by the laws of the Republic of Moldova. Any dispute will first be addressed amicably and, if no agreement can be reached, by the competent courts.

16. Changes to these Terms

The company may update these Terms when its services or legal requirements change. The current version will be published on this page.