Privacy Policy

1. Personal data controller

The personal data controller is:

“TOP PARKING” S.R.L.
IDNO: 1018600003667
Registered address: MD-3715, Strășeni District, Cojușna, 18 Vișinilor Street
Office address: 90 București Street, Chișinău
Parking address: 78, 31 August 1989 Street, Chișinău
Telephone: +373 60 150 505
Email: topparking.md@gmail.com

2. Data we may collect

Through our forms and while providing services, we may collect:

• your first and last name;
• your telephone number and email address;
• the date and period for which parking is requested;
• the type of subscription or service requested;
• vehicle information, including its make and registration number, where necessary;
• information required for access, reservations, invoicing, and payments;
• details about the requested parking system or project;
• the content of your request and subsequent correspondence;
• technical data such as IP address, browser, device, and cookies.

Please do not send sensitive data or information that is not necessary for us to provide the requested service.

3. Video surveillance

To protect individuals, vehicles, and property and to prevent incidents, the parking area may be monitored by video surveillance. Recordings may include images of individuals and vehicles, vehicle registration numbers, and the date and time of entry or exit.

Recordings may be accessed only by authorised persons and may be provided to competent authorities where required by law or necessary to investigate an incident.

4. Purposes of processing

Personal data may be used to:

• receive and respond to enquiries;
• provide consultations and prepare commercial offers;
• reserve and provide parking services;
• manage subscriptions and access to the parking facility;
• enter into and perform contracts;
• design, install, and maintain parking systems;
• issue invoices, receive payments, and maintain accounting records;
• protect individuals, vehicles, and property;
• comply with legal obligations and protect the company’s rights;
• ensure the proper functioning and security of the website;
• analyse website usage where you have provided consent.

5. Legal grounds for processing

Personal data may be processed based on:

• steps taken at your request before entering into a contract;
• the performance of a contract or provision of a requested service;
• compliance with the company’s legal obligations;
• legitimate interests relating to security, communication, and protection of the company’s property and rights;
• your consent, where required by law.

6. Recipients of personal data

Where necessary, personal data may be disclosed to:

• authorised employees and representatives of the company;
• providers of access, payment, and video-surveillance systems;
• suppliers of equipment and technical services;
• banks, payment service providers, and accounting providers;
• hosting, IT, and technical maintenance providers;
• legal advisers and other professional service providers;
• public authorities where disclosure is required by law.

7. International data transfers

Certain technical providers may process data in other countries. In such cases, the safeguards required by applicable data-protection legislation will be used.

8. Data retention

Personal data is retained only for as long as necessary to respond to the request, provide the service, and comply with legal, tax, and accounting obligations.

Video recordings are retained for a limited period determined according to security purposes and the technical capacity of the system. Where an incident occurs, relevant recordings may be retained until the matter has been resolved.

9. Your rights

Subject to applicable legislation, you may request:

• access to your personal data;
• correction of inaccurate or incomplete data;
• deletion of data where there are legal grounds;
• restriction of processing;
• data portability, where applicable;
• the right to object to certain processing activities;
• withdrawal of previously provided consent;
• the right to lodge a complaint with the competent supervisory authority.

To exercise your rights, contact us at topparking.md@gmail.com.

10. Data security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure, or destruction.

11. Cookies and external services

The website may use essential cookies and, with the user’s consent, analytics or advertising cookies. The website may also include external services such as maps and video content.

Additional information is available in our Cookie Policy.

12. Policy updates

This Policy may be updated when our services, technologies, or legal requirements change. The current version will be published on this page.